FAQS

What is your mailing address?

Our corporate office is located at:

Alexis Bittar
55 Prospect Street
4th Floor - Unit 10
New York 11201

Is your full collection available online?

We offer a carefully curated selection of styles from the season along with exclusive styles, editorial pieces as well as an antique collection hand-picked by Alexis himself.

Can I replace a lost earring?

We can only make and sell full pairs of earrings. If the style is in stock, you may purchase another pair. Some styles are produced for one season only and will not be available at a later time.

If I lose one earring, can I return the other for repair and get a new pair?

If the item is in stock, we'd be happy to send you a new pair at the full retail price plus shipping and handling. For more information, please read our Repair Policy.

Do the Lucite bangles come in sizes?

The bangles are all one size. However, our Lucite bangles are hand-sculpted and therefore will vary slightly in size. The measurements given on the website are approximations.

Please see our detailed product care page.

Please see our detailed product care page.

What is your return policy?

We will happily accept unworn, undamaged or defective product for exchange or refund within 14 days of ship date. Sale items are a final sale and therefore are not eligible for exchange or return. Refunds will be made in the form of the original payment. Once your return is processed, a credit will be issued for the merchandise amount only. Shipping charges are not refundable. Please allow 5-7 business days for the refund to post to your account. Requests to exchange merchandise received as a gift must be accompanied by a gift receipt. All Alexis Bittar Outlet Boutique purchases are final sale. For more detailed information, please read our policy page.

HOLIDAY GIFTS ARE ELIGIBLE FOR EXCHANGE OR STORE CREDIT ONLY THROUGH JANUARY 30, 2016

What is your repair policy?

We will cover basic repairs or defects on any item made by Alexis Bittar, Inc and purchased from an authorized Alexis Bittar retailer within the last year. Restrictions may apply. For more information and instructions on how to submit items for repair, please see our policy page.

What is your privacy policy?

We will not sell, share or trade any information you supply to us with a third party. Any information we collect is used to provide you with a better shopping experience and to facilitate us in fulfillment operations. From time to time, we may send sale information, product updates, etc. via US mail and/or electronically via email. If you would prefer not to receive these promotional items, you may opt by clicking on the unsubscribe option at the bottom of our emails or by contacting us at service@alexisbittar.com with "REMOVE" as the subject header. For more detailed information, please read our policy page.

Do you offer gift wrapping?

Yes, when you chose the option at check out, we will place your item inside our signature logo pouch and wrap it in an Alexis Bittar logo box with ribbon. We will include a gift receipt (with prices removed, of course) and even a personal message at your request.

Is my transaction safe?

All order information sent to AlexisBittar.com is encrypted. We protect your online transactions by using Secure Sockets Layer (SSL) technology.

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