ONLINE RETURN & EXCHANGE POLICY
We will happily accept unworn, undamaged or defective full price product for exchange or refund within 14 days of receipt date from alexisbittar.com. Sale items are a final sale and therefore are not eligible for exchange or return. Refunds will be made in the form of the original payment. Product returned between 15 and 30 days of receipt date will receive credit as a digital gift card. Once your return is processed, a credit will be issued for the merchandise amount only. Shipping charges are not refundable. Please allow 12 - 14 business days for the refund to post to your account. Requests to exchange merchandise received as a gift must be accompanied by a gift receipt.
Items purchased through alexisbittar.com may be exchanged in Alexis Bittar Boutiques within 14 days of receipt date. Product must be unworn, undamaged and accompanied by a print out of the original confirmation email. Online purchases will not be refunded by Alexis Bittar Boutiques. For refunds on returned items purchased online, see the procedure below to return the items to alexisbittar.com.
Items purchased in Alexis Bittar Boutiques or any other retailers may not be exchanged or returned through alexisbittar.com.
To return or exchange an item purchased online, please follow these simple steps:
1. Log in to your account
2. Click on “My Orders”
3. Click on the "Create Return" link for the order you would like to return
4. Follow the instructions to obtain a Return Authorization number
Please include a copy of your Return Authorization inside the package and make sure the RA# is written clearly on the outside of the package. A Return Authorization must be obtained BEFORE returning any items. For your security, please return your purchase with an insured courier (e.g., FedEx, UPS, USPS Parcel Post) and retain your receipt. Alexis Bittar, Inc. is not responsible for items damaged or lost in transit.
Please report any online order discrepancy within 14 days of delivery.
STORE RETURN & EXCHANGE POLICY
Full price items purchased at any Alexis Bittar Retail Boutique in original condition and accompanied by a receipt may be returned or exchanged in store within 14 days of receipt date. Sale items are a final sale and therefore are not eligible for exchange or return. Refunds will be made in the form of the original payment. Any cash returns exceeding the boutique’s currency will be issued as a mailed check. Product returned between 15 and 30 days of receipt date will receive store credit. Please allow 7 - 10 business days for checks to be mailed. Requests to exchange merchandise received as a gift must be accompanied by a gift receipt.
All items purchased at any Alexis Bittar Outlet Boutique are final sale. Refunds or exchanges are not permitted.
Items purchased through other retailers are not eligible for exchange or store credit in Alexis Bittar Boutiques or on alexisbittar.com. Please work directly with the retailer where the original purchase was made.
We gladly honor one-time price adjustments on full price merchandise within 7 days of the retail purchase or ship date if accompanied by the original receipt. Items not purchased at full price are ineligible for price adjustments. Prices are subject to change at any time. We reserve the right to cancel orders containing erroneous prices including those due to technical or administrative errors on our part.
We accept the following payment methods: Visa, MasterCard, American Express, and Discover. Checks and money orders are not accepted. For security purposes, please do not send cash or include your credit card number in any email communication.
We are also pleased to offer AfterPay, a payment method where you can shop now and pay later through interest-free monthly installments. For more information on AfterPay, please click here. For all product and order related questions, please contact Alexis Bittar at email@example.com or 877.680.9017. For payment related questions, please contact AfterPay directly at 855-289-6014 or visit their help center here. Please note Alexis Bittar cannot assist you with AfterPay related payments, or payment questions.
Alexis Bittar online gift cards may be used on purchases made through alexisbittar.com. Unfortunately, at this time, online gift cards are not good in Alexis Bittar Boutiques, nor are store gift cards good on alexisbittar.com. Both online and Alexis Bittar Boutique gift cards expire a year from the original issue date.
PERSONAL MESSAGES AND GIFT RECEIPT
If you would like us to include a personal message with your shipments, simply write your message in the “Notes” section during the checkout process. We will transcribe it to an Alexis Bittar note card and include it with your order. We will not include messages with profanity, threatening language or other messages that we deem inappropriate.
When you chose the gift wrap option for an item, we will automatically include a gift receipt (prices removed, of course). If you need a gift receipt for an item that you are not having gift wrapped, let us know in the “Notes” section of the checkout process, and we will be sure to include one.
Applicable sales tax will be charged on the merchandise total for orders shipped to CA, District of Columbia, IL, MA, MO, NJ, NY, NC, and WA.
CHARGING YOUR CREDIT CARD
We do not charge your credit card until we ship your order to you. We authorize your credit card for the amount of the order to verify that the funds are available until the order is shipped. Orders are subject to verification and acceptance before shipping. We are not responsible for typographical errors.
If your order is sent in multiple shipments, whether to the same or to different addresses, your credit card will be charged separately for each shipment.
We offer free FedEx ground shipping on all orders to the continental United States.
Please note that FedEx will not deliver to P.O. Boxes. The following charges apply to packages shipped in the continental United States. We ship Borderfree for all orders outside of the United States. Actual costs for international shipping are calculated after you have added items to your cart and filled in the shipping address information on the website.
Service Cost When items will arrive
|Service||Cost||When Items Will Arrive|
|Ground||Free||5 - 7 business days, Monday - Friday, excluding Saturday and holidays*|
|2nd Day Air||$25.00||2 business days when ordered before 1pm ET, Monday - Friday, excluding Saturday and holidays*|
|Next Day Air||$45.00||Next business day when ordered before 1pm ET, Monday - Friday, excluding Saturday and holidays*|
* Please note that shipping times are approximate and that 3rd Day, 2nd Day and Next Day Delivery refers only to delivery time and not to the time needed to prepare your order. While most orders are ready for shipping within 24 hours, some orders take additional time. Please allow 48 hours for processing.
All orders shipped outside of the United States are subject to additional shipping charges based on the end country's taxes, tariffs and duties. These fees are not associated with Alexis Bittar, Inc and are to be paid by the recipient upon delivery.
PROCESSING AND DELIVERY TIMES
Orders are processed, shipped and delivered Monday through Friday only. Orders are not processed, shipped or delivered on national holidays. All orders placed on Saturday, Sunday or on a national holiday, will be processed the following business day. Order processing time includes item selection, handling, packaging and shipping. While most orders are ready to ship within 24 hours of placing the order, some orders take additional time. Please allow 48 hours for processing. All orders placed after 1pm ET will begin processing the following business day. We reserve the right to hold orders for verification. All orders billed and/or shipped outside of the continental United States, Hawaii or Alaska must have the same billing and shipping address.
Our Fashion Collections consist of plated metal, which may darken or tarnish with normal wear. Unfortunately, we are not able to repair discolored or tarnished items at this time. Gently wipe the metal surface with a soft cloth to clean, however, excessive polishing may rub off or scratch the plating. Avoid direct contact with lotions, perfumes or oils. Excessive light, heat or moisture will deteriorate the quality of Lucite, plating, and stones. Each piece is unique, so stones and pearls may vary in shape, size and color. Stone inclusions may be visible to the eye and are considered a part of their beauty.
Fashion: We will make every effort to repair or replace Fashion items purchased in the past 12 months. Repairs will not be accepted on items purchased from an unauthorized retailer, sample sale or when the damage was caused by neglect, accident, alteration, or other factors. If you made your purchase through another authorized retailer, please first work directly with the retailer to initiate the repair process. Items purchased outside of the 12 month timeframe will be assessed for repair at the cost of the customer. We will inform you of any repair fees for your approval prior to you sending the product in for repair.
All repairs must be visually evaluated before an assessment and price quote can be provided. Before returning any product to Alexis Bittar for repair, please provide your order information, a short description of the repair issue along with photographs of the item to our Customer Service team at firstname.lastname@example.org with subject line "Repair Process". Multiple pictures and angles will expedite the assessment. We will provide further instruction within 7 - 10 business days. If a repair can be made, the process will take approximately 10 - 12 weeks from the date we receive it.
Any products returned prior to assessment and approval of repair will be sent back at the expense of the customer.
Fine: We cannot make alterations or repair Alexis Bittar Fine Collection products.
Antiques: Because of their nature, antique and vintage pieces are always sold as is. We cannot make alterations or repair the natural flaws that may exist. The condition of an antique is considered in the pricing.
Alexis Bittar Online Privacy Statement
Last modified June 2018
Thank you for visiting Alexis Bittar. We are committed to protecting the information that you share with us, and explaining how we collect, process, and share that information online.
Scope and information that this Privacy Statement covers
This Privacy Statement applies to Personal Information (defined below) collected on our websites, cloud-based services, or controlled widgets embedded in communication platforms with a link to this Privacy Statement (collectively, the “Site”). It covers how we collect, use, share, and otherwise process such Personal Information as of the date that this Privacy Statement is posted. It does not apply to any other information collected by Alexis Bittar through any other means. By “Personal Information,” we mean information that identifies or can identify you personally.
The Site contains links to third-party websites, including websites of our business partners. We do not own, operate or control the websites of such third-parties. Accordingly, this Privacy Statement does not apply to any websites maintained or operated by third-parties for the collection, use, storage, disclosure, or other processing of your Personal Information. When you click on those links, you will go to a third-party website where you will be subject to that website’s privacy statement and we encourage you to read that policy statement.
Summary of Key Issues
We collect Personal Information about you that you provide to us or that we obtain while you are using the Site.
We employ reasonable and current technical, administrative, and physical safeguards that are designed to prevent unauthorized access, maintain data accuracy, and designed to ensure correct use of Personal Information.
We use Personal Information to provide you with services from our Site, to build features that will make the services available on the Site easier to use, to contact you about these services, and to send advertisements, marketing material or other offers that we think might be of interest to you.
Marketing and Choices
You have control on how we use Personal Information for marketing. You can exercise your control in any marketing communication, please email email@example.com for more information.
We share your Personal Information with our external service providers, third party vendors, in-store tailors, or as otherwise necessary to support a transaction with you and manage our business.
Access and Data Subject Rights
Alexis Bittar understands that you may want to change, access, or delete your Personal Information. You may do so by accessing your profile or by contacting us at firstname.lastname@example.org.
Cross-Border Data Transfers
Our Site is operated in the United States. If you are located outside the US, your Personal Information will be transferred to the US, a jurisdiction that may not provide an equivalent level of protection as your home jurisdiction. Cross-border transfer is, therefore, necessary for the conclusion or performance of a transaction that you are requesting, and for the establishment, exercise, and defense of legal claims. To the extent permitted by local law, your use of the Site or provision of any Personal Information constitutes your consent to the cross-border transfer of Personal Information and the other activities identified in this Privacy.
Persons under the age of 16 are not eligible to use any services on our Site.
If you have questions not answered in this policy, our Privacy Officer may be contacted directly at email@example.com.
1. Collection and Use of Your Personal Information
We collect your Personal Information on the Site to enhance the services we offer you, maintain and improve the Site, protect the security of you and our Site, comply with legal obligations, and inform you about other services and products that may be available through us, our affiliated companies, and our marketing partners. We collect Personal Information about you when you interact with or use services offered on this Site, such as:
- Ask to register with us online or at a Alexis Bittar Retail Store;
- Sign up for our newsletter;
- Participate in promotions or surveys;
- Submit user-generated content such as images;
- Connect or interact with us through social networks (e.g., Facebook, Google+, Twitter);
- Request customer or technical support; and
- Prevent fraud and allow for safer e-commerce shopping experiences.
Personal Information includes:
- Postal or billing address;
- E-mail address;
- Telephone or mobile number;
- Location via IP address;
- Device being used (for our mobile site);
- Cookies and similar technologies;
- Other relevant data.
Even if you do not send us any Personal Information, we collect certain non-personal information about how you use our Site. This information cannot identify you, and is used for statistical purposes.
2. Use and sharing of Personal Information
Whatever the purpose may be – whether we share with service providers or other external entities – we only process and share your Personal Information to the extent reasonably necessary to fulfill your requests and meet our legitimate business and legal objectives. When we disclose Personal Information to external entities to perform support services for us, we establish by contract that they may access your Personal Information only for the purposes of performing those support services. We may also use what we know about you to offer you other products and services. We may combine your online information with information collected from offline or online sources, or information we already have. We may also use and disclose certain Personal Information to our affiliated companies and others for any purpose allowed by law.
Alexis Bittar Business Activities. We generally process and may disclose your Personal Information to others to:
- Provide you with products and services, including managing product returns or exchanges, authenticating authorized users, and marketing our products and services;
- Perform certain transactions initiated by you;
- Respond to your questions, complaints, or reviews of our products;
- Send you communications about online transactions, product information, ads and promotions, electronic newsletters, or other notices you requested or offers tailored to you;
- Enable our advertisers to provide you with more personalized content, and track the effectiveness of certain advertising campaigns;
- Comply with applicable law, obey judicial orders, cooperate with law enforcement authorities, or prevent any suspected illegal activities;
- Help us run our business; or
- For any other everyday business purposes, such as product development and Site administration.
Location of Servers and Transfer of Information to the United States. The Site is hosted by servers in the United States and we operate our business globally, some countries may not provide the same level of data protection as your home country. If you are located, for example, in European Economic Area or Switzerland (collectively, “Europe”), your Personal Information will be transferred to the United States and possibly to other jurisdictions (e.g., to the location of a property for which you have requested information), which are not considered to provide an adequate level of protection under your local data protection laws. We, therefore, provide appropriate protections for cross-border transfers as required by applicable law. For transfers from Europe to the United States, or other non-European jurisdictions, we have implemented the EU-US Privacy Shield, standard contractual clauses approved by the European Commission, and other approved mechanisms to protect Personal Information, as required by applicable law. As permitted by data protection laws, you may request a copy of the suitable mechanisms we have in place by contacting us as detailed below.
3. Legal grounds for the collection, use, sharing, and other processing of Personal Information
Certain jurisdictions, including those in Europe, require the identification of the legal grounds for the collection, use, sharing, and other processing of Personal Information. Alexis Bittar relies on the following legal grounds for its collection, use, sharing, and other processing of Personal Information as described in this Privacy Statement:
- Necessary to provide information or otherwise carry out the performance of a contract with you as an individual;
- Our legitimate interests, including:
- Performance of the contract with you;
- Implementation and operation of a group-wide matrix structure and group-wide information sharing;
- Customer relationship management and other forms of marketing and analytics;
- Fraud prevention, misuse of company IT systems, or money laundering;
- Whistleblower scheme operations;
- Physical, IT, and network perimeter security;
- Internal investigations; and
- Intended mergers and acquisitions;
- Compliance with legal obligations and/or defense against legal claims, including those in the area of labor law, social security, and data protection, tax, and corporate compliance laws.
- Protection of the vital interests of any individual;
- Performance of a task carried out in the public interest or in the exercise of official authority vested in Alexis Bittar; and
- Consent, as permitted by applicable law
4. Your rights concerning your Personal Information
You have the following choices regarding our use and disclosure of your Personal Information:
- Marketing Communications. If you no longer wish to receive any marketing communications, remain on a mailing list to which you previously subscribed or receive any other communication from Alexis Bittar, please follow the unsubscribe link in the relevant communications or contact us using the link at the bottom of the message. Even after you opt-out or update your marketing preferences, however, we may still contact you for transactional or informational purposes. These include, for example, customer service issues, returns or product-related inquiries, surveys or recalls, or any questions regarding a specific order.
- Cookies and Similar Technologies. Please review your browser or computer settings for certain cookies and see below to exercise certain choices regarding cookies.
You are not required to provide all Personal Information identified in this Privacy Statement to use our Site, but certain aspects of our Site will not be available to you. However, you can use our services without consenting to non-essential cookies or direct marketing emails; the only consequence is that our products and services will be less communicated, we may not be able to provide the support you seek, and you may miss out on attractive promotions and news about our products and services. Europe and certain other non-US jurisdictions maintain local data protection regulations that confer certain data protection rights on individuals. Alexis Bittar will address those rights where required by applicable laws. If applicable, and you wish to exercise any of these rights, please contact us as set out below.
- Right of access: You have the right to obtain from us confirmation as to whether or not Personal Information concerning you is processed, and, to request access to the Personal Information. The access information includes, among other things, the purposes of the processing, the categories of Personal Information concerned, and the recipients or categories of recipient to whom the Personal Information have been or will be disclosed. This is not, however, an absolute right, and the interests of other individuals may restrict your right of access. You may have the right to obtain a copy of their Personal Information undergoing processing.
- Right to rectification: You have the right to obtain from us the rectification of inaccurate Personal Information about you. Depending on the purposes of the processing, you may have the right to have incomplete Personal Information completed, including by means of providing a supplementary statement.
- Right to erasure (right to be forgotten): Under certain circumstances, you have the right to obtain from us the erasure of Personal Information concerning you, and we may be obligated to erase that Personal Information.
- Right to restriction of processing: Under certain circumstances, you have the right to obtain from us restriction of processing your Personal Information. In that case, your data will be marked and may only be processed by us for certain limited purposes. As Alexis Bittar processes and uses your Personal Information primarily for purposes of carrying out the contract for a services relationship with your employer, Alexis Bittar will have a legitimate interest for the processing which will override your restriction request, unless the restriction request relates to marketing activities.
- Right to data portability: Under certain circumstances, you have the right to receive the Personal Information about you, which you have provided to us, in a structured, commonly used and machine-readable format, and you have the right to transmit that data to another entity without hindrance from us.
- Right to object: Under certain circumstances, you have the right to object, on grounds relating to your particular situation, at any time to the processing of your Personal Information by us, and we can be required to no longer process your Personal Information.
Where permitted by applicable law, you also have the right to lodge a complaint with a competent data protection supervisory authority.
The security and confidentiality of your Personal Information matters to us. That’s why we have adequate technical, administrative, and physical controls in place to protect your Personal Information from unauthorized access, use, and disclosure. For example, we provide the option to encrypt all information you submit to us using Secure Sockets Layer (“SSL”) technology that helps protect information during transport to our Site. We also review our security procedures periodically to consider appropriate new technology and updated methods. Even so, despite our reasonable efforts, no security measure is ever perfect or impenetrable.
6. Data Retention
Depending on the service you require, we will retain your Personal Information only for the period necessary to fulfill the purposes outlined in this Privacy Statement or as set out in our contracts with our business partners, unless a longer retention period is required or permitted by a law that applies to us.
This Site is not intended or directed to children under the age of 16, and we do not knowingly collect any Personal Information, or knowingly track the use of our Site, from children. If Alexis Bittar has actual knowledge that Personal Information about a child under 16 years old has been collected, then Alexis Bittar will take the appropriate steps to delete such Personal Information.
8. Cookies And Similar Tracking Technologies
Information Collected Through Technology. Information is also obtained in other ways through technology. Some of this information may be linked to you personally. In accordance with applicable law, Alexis Bittar uses and allows third parties to use essential and non-essential cookies, online tracking tools, web beacons, and similar technologies (collectively, “cookies”) on our Site. We process this information to help our Site function correctly, and better understand the needs of our customers.
Cookies on our Site generally fall into the following categories:
- Strictly Necessary Cookies: These are required for the operation of our Site. They include, for example, cookies that enable you to log into secure areas. These cookies are session cookies which are erased when you close your browser.
- Analytical/Performance Cookies: These allow us to recognize and count the number of users of our Site and see how such users navigate through our Site. This helps to improve how our Site works, for example, by ensuring that users can find what they are looking for easily. These cookies are session cookies which are erased when you close your browser.
- Functional Cookies: These improve the functional performance of our Site and make it easier for you to use. For example, cookies are used to remember that you have previously visited the Site and asked to remain logged into it. These cookies are session cookies which are erased when you close your browser.
- Targeting Cookies: These record your visit to our Site, the pages you have visited and the links you have followed to recognize you as a previous visitor and to track your activity on the Site and other websites you visit. These cookies qualify as persistent cookies, because they remain on your device for us to use during a next visit to our Site. You can delete these cookies via your browser settings. We will not collect these cookies from individuals in Europe without proper consent.
We also use certain information to identify new visitors to our Site, recognize returning visitors, advertise on other websites and mobile applications not affiliated with us, analyze the effectiveness of our advertisements, better understand our audience, customers, or other Site visitors, and determine whether you might be interested in new products or services.
Controlling Our Tracking Tools. Your browser may give you the ability to control cookies. How you do so, however, depends on your browser and the type of cookie. Certain browsers can be set to reject all browser cookies. If you configure your computer to block all cookies, you may disrupt certain web page features, and limit the functionality we can provide when you visit or use our Site. (e.g., we will not be able to provide you with searches that you have asked us to save). You can change your cookie settings at any time. Some browsers have a “Do Not Track” feature that lets you tell websites that you do not want to have your online activities tracked. These browser features are still not uniform, so we are not currently set up to respond to those signals.
Controlling Online Interest-Based Ads. We sometimes work with online advertising vendors to provide you with relevant and useful ads. This may include ads served on or through our Site. This may also include ads served on other companies’ websites. These ads may be based on information collected by us or third parties. For example, your postal code may be used to target an ad for people in your area. These ads may also be based on your activities on our Site or on third-party websites.
For more information about our ad service provider and its cookies, including information about how to opt out of these technologies, you may visit https://www.criteo.com/privacy/. In addition, users may prevent Google’s collection of data generated by your use of the Site (including your IP address) by downloading and installing a Browser Plugin available at https://tools.google.com/dlpage/gaoptout?hl=en.
9. Changes or other updates to this Privacy Statement
We may amend this Privacy Statement at any time. If we make any material change in how we collect, use, disclose, or otherwise process Personal Information, we will prominently post an updated Privacy Statement on our Site. Any material changes to this Privacy Statement will be effective 10 days after our posting of the updated Privacy Statement or as otherwise required by applicable law. Where required to do so by law, we may seek your prior consent to any material changes we make to this Privacy Statement.
10. Comments and Questions
If you have any questions or concerns about this Privacy Statement or wish to correct or update your Personal Information, or unsubscribe from any industry updates you have requested by modifying or deleting your profile on the Site, write to customer service at:
86 36th Street
Section DS Floor 3
Brooklyn, NY 11232
You may also send us an email at firstname.lastname@example.org.