Customer Service

Frequently Asked Questions

Promotions

Offer is valid at alexisbittar.com with code STAYHOME at checkout, a 25% discount will be applied to your order total for qualifying items. Offer cannot be combined with other offers, applied to previous purchases, or redeemed for cash. Offer cannot be applied to the purchase of gift cards, antiques, Design Your Own, or limited edition items. All sale items are final sale. Offer valid starting 9:00am EST Monday, March 23rd. Free ground shipping within the United States only. Select Ground Shipping at checkout to receive. If expedited shipping is selected, additional fees will apply.

Shipping

Shipping Information & Rates
We offer free FedEx ground shipping on all orders to the continental United States. Please note that FedEx will not deliver to P.O. Boxes. The following charges apply to packages shipped in the continental United States.

Ground Free
5 - 7 business days, Monday - Friday, excluding Saturday and holidays*

2nd Day Air $25.00
2 business days when ordered before 1pm ET, Monday - Friday, excluding Saturday and holidays*

Next Day Air $45.00
Next business day when ordered before 1pm ET, Monday - Friday, excluding Saturday and holidays*

* Please note that shipping times are approximate and that 3rd Day, 2nd Day and Next Day Delivery refers only to delivery time and not to the time needed to prepare your order. While most orders are ready for shipping within 24 hours, some orders take additional time. Please allow 48 hours for processing.
PROCESSING AND DELIVERY TIMES
Orders are processed, shipped and delivered Monday through Friday only. Orders are not processed, shipped or delivered on national holidays. All orders placed on Saturday, Sunday or on a national holiday, will be processed the following business day. Order processing time includes item selection, handling, packaging and shipping. While most orders are ready to ship within 24 hours of placing the order, some orders take additional time. Please allow 48 hours for processing. All orders placed after 1pm ET will begin processing the following business day. We reserve the right to hold orders for verification. All orders billed and/or shipped outside of the continental United States, Hawaii or Alaska must have the same billing and shipping address.

Returns & Exchanges

ONLINE RETURN & EXCHANGE POLICY
We will happily accept unworn, undamaged or defective full price product for exchange or refund within 14 days of receipt date from alexisbittar.com. Sale items and Design Your Own are final sale and therefore are not eligible for exchange or return. Refunds will be made in the form of the original payment. Product returned between 15 and 30 days of receipt date will receive credit as a digital gift card; no returns are accepted after 30 days. Once your return is processed, a credit will be issued for the merchandise amount only. Shipping charges are not refundable. Please allow 12 - 14 business days for the refund to post to your account. Requests to exchange merchandise received as a gift must be accompanied by a gift receipt. Items purchased through alexisbittar.com may be exchanged in Alexis Bittar Boutiques within 14 days of receipt date. Product must be unworn, undamaged and accompanied by a print out of the original confirmation email. Online purchases will not be refunded by Alexis Bittar Boutiques.

For refunds on returned items purchased online, email service@alexisbittar.com with the subject line “RETURN AUTHORIZATION”. Include order number and item number to be returned.

Please include a copy of your Return Authorization inside the package. A Return Authorization must be obtained BEFORE returning any items. For your security, please return your purchase with an insured courier (e.g., FedEx, UPS, USPS Parcel Post) and retain your receipt. Alexis Bittar is not responsible for items damaged or lost in transit. Please report any online order discrepancy within 14 days of delivery.
STORE RETURN & EXCHANGE POLICY
Full price items purchased at any Alexis Bittar Retail Boutique in original condition and accompanied by a receipt may be returned or exchanged in store within 14 days of receipt date. Items not accompanied by a receipt may not be returned or exchanged. Sale items are a final sale and therefore are not eligible for exchange or return. Refunds will be made in the form of the original payment. Any cash returns exceeding the boutique’s currency will be issued as a mailed check. Product returned between 15 and 30 days of receipt date will receive store credit. Please allow 7 - 10 business days for checks to be mailed. Requests to exchange merchandise received as a gift must be accompanied by a gift receipt. All items purchased at any Alexis Bittar Outlet Boutique are final sale;. Rrefunds or exchanges are not permitted.

Items purchased through other retailers are not eligible for exchange or store credit in Alexis Bittar Boutiques or on alexisbittar.com. Please work directly with the retailer where the original purchase was made.
PRICE ADJUSTMENT
We gladly honor one-time price adjustments on full price merchandise within 7 days of the retail purchase or ship date if accompanied by the original receipt. Items not purchased at full price are ineligible for price adjustments. Prices are subject to change at any time. We reserve the right to cancel orders containing erroneous prices including those due to technical or administrative errors on our part.

Product Care & Repair

Product Care
Our Fashion Collections consist of plated metal, which may darken or tarnish with normal wear. Unfortunately, we are not able to repair discolored or tarnished items at this time. Gently wipe the metal surface with a soft cloth to clean, however, excessive polishing may rub off or scratch the plating. Avoid direct contact with lotions, perfumes or oils. Excessive light, heat or moisture will deteriorate the quality of Lucite, plating, and stones. Each piece is unique, so stones and pearls may vary in shape, size and color. Stone inclusions may be visible to the eye and are considered a part of their beauty.
REPAIR
Fashion: We will make every effort to repair or replace Fashion items purchased in the past 12 months. Repairs will not be accepted on items purchased from an unauthorized retailer, sample sale or when the damage was caused by neglect, accident, alteration, or other factors. If you made your purchase through another authorized retailer, please first work directly with the retailer to initiate the repair process. Items purchased outside of the 12-month timeframe will be assessed for repair at the cost of the customer. We will inform you of any repair fees for your approval prior to you sending the product in for repair.

All repairs must be visually evaluated before an assessment and price quote can be provided. Before returning any product to Alexis Bittar for repair, please provide your order information, a short description of the repair issue along with photographs of the item to our Customer Service team at service@alexisbittar.com with subject line "Repair Process". Multiple pictures and angles will expedite the assessment. We will provide further instruction within 7 - 10 business days. If a repair can be made, the process will take approximately 10 - 12 weeks from the date we receive it.

Any products returned prior to assessment and approval of repair will be sent back at the expense of the customer.
Fine: We cannot make alterations or repair Alexis Bittar Fine Collection products.
Antiques: Because of their nature, antique and vintage pieces are always sold as is. We cannot make alterations or repair the natural flaws that may exist. The condition of an antique is considered in the pricing.

Payment & Tax

Payment Options
We accept the following payment methods: Visa, MasterCard, American Express, and Discover. Checks and money orders are not accepted. For security purposes, please do not send cash or include your credit card number in any email communication.

We are also pleased to offer AfterPay, a payment method where you can shop now and pay later through interest-free monthly installments. For more information on AfterPay, please click here. For all product and order related questions, please contact Alexis Bittar at service@alexisbittar.com or 877.680.9017. For payment related questions, please contact AfterPay directly at 855-289-6014 or visit their help center here. Please note Alexis Bittar cannot assist you with AfterPay related payments, or payment questions.
CHARGING YOUR CREDIT CARD
We do not charge your credit card until we ship your order to you. We authorize your credit card for the amount of the order to verify that the funds are available until the order is shipped. Orders are subject to verification and acceptance before shipping. We are not responsible for typographical errors.

If your order is sent in multiple shipments, whether to the same or to different addresses, your credit card will be charged separately for each shipment.
GIFT CARDS
Alexis Bittar online and store gift cards may be purchased and used on alexisbittar.com and at any Alexis Bittar boutique.
SALES TAX
Applicable sales tax will be charged on the merchandise total for orders shipped to NY, CA, IL, DC, NC, MO, WA, and MA.

Gifts

Gift Cards
Alexis Bittar online and store gift cards may be purchased and used on alexisbittar.com and at any Alexis Bittar boutique.
PERSONAL MESSAGES AND GIFT RECEIPT
If you would like us to include a personal message with your shipments, simply write your message in the “Notes” section during the checkout process. We will not include messages with profanity, threatening language or other messages that we deem inappropriate.
When you choose the gift wrap option for an item, we will automatically include a gift receipt (prices removed, of course). If you need a gift receipt for an item that you are not having gift wrapped, let us know in the “Notes” section of the checkout process, and we will be sure to include one.