Alexis BittarAlexis Bittar

Policies

Promocodes
On-line Return Policy
Store Return Policy
Price Adjustment
Payment Options
Gift Certificates
Personal Messages and Gift Receipt
Sales Tax
Charging Your Credit Car
Multiple Shipments
Shipping Policy
International Shipping
Processing and Delivery Times
Repair Policy
Privacy Policy
Security Policy


PROMOCODES


HOLIDAY50 Promocode not valid on Alexis Bittar Fine Collection. No adjustments made on prior purchases. Offer Ends 12/22/13.

ON-LINE RETURN POLICY
We will happily accept unworn, undamaged or defective product for exchange or refund within 21 days of ship date. Sale items are a final sale and therefore are not eligible for exchange or return. Refunds will be made in the form of the original payment. Once your return is processed, a credit will be issued for the merchandise amount only. Shipping charges are not refundable. Please allow 5-7 business days for the refund to post to your account. Requests to exchange merchandise received as a gift must be accompanied by a gift receipt.

Items purchased through alexisbittar.com may be exchanged in Alexis Bittar boutiques within 21 days of purchase. Product must be unworn, undamaged and accompanied by a print out of the original confirmation email. On-line purchases will not be refunded in Alexis Bittar boutiques. For refunds on returned items, see the procedure below to return the items to Alexisbittar.com.

Items purchased in Alexis Bittar boutiques or any other retailers may not be exchanged or returned through alexisbittar.com.

STORE RETURN POLICY
We will happily accept unworn, undamaged or defective product for exchange or store credit within14 days of purchase when accompanied by the original sales receipt. Store credits expire one year from the original issue date. Sale items are a final sale and therefore are not eligible for exchange or store credit. Shipping costs are not eligible for reimbursement. Requests to exchange merchandise received as a gift must be accompanied by a gift receipt. Items purchased through other retailers are not eligible for exchange or store credit in Alexis Bittar boutiques or alexisbittar.com.

To return or exchange an item, please follow these simple steps:
1. Log in to your account.
2. Click on Order History
3. Select Order you would like to return
4. Click on " Create Return" and follow instructions to obtain a return authorization
Please include a copy of your Return Authorization inside the package and make sure the RA# is written clearly on the outside of the package. A Return Authorization must be obtained BEFORE returning any items. For your security, please return your gift with an insured courier (e.g., FedEx, UPS, USPS Parcel Post) and retain your receipt. Alexis Bittar, Inc. is not responsible for items damaged or lost in transit.

PRICE ADJUSTMENT
We gladly honor one-time price adjustments on full-price merchandise within seven days of the retail purchase or ship date if accompanied by the original receipt. Items not purchased at full price are ineligible for price adjustments. Prices are subject to change at any time. We reserve the right to cancel orders containing erroneous prices including those due to technical or administrative errors on our part.

PAYMENT OPTIONS
We accept the following payment methods: Visa, MasterCard, American Express, and Discover. Checks and money orders are not accepted. For security purposes, please do not send cash or include your credit card number in any email communication.

GIFT CERTIFICATES
Alexis Bittar on-line gift certificates may be used on purchases made through alexisbittar.com. Unfortunately, at this time, web gift certificates are not good in Alexis Bittar boutiques, nor are store gift certificates good on alexisbittar.com. Both on-line and Alexis Bittar boutique gift certificates expire a year from the original issue date.

PERSONAL MESSAGES AND GIFT RECEIPT
If you would like us to include a personal message with your shipments, simply write your message in the “Notes” section during the checkout process. We will transcribe it to an Alexis Bittar note card and include it with your order. We will not include messages with profanity, threatening language or other messages that we deem inappropriate.

When you chose the gift wrap option for an item, we will automatically include a gift receipt (prices removed, of course). If you need a gift receipt for an item that you are not having gift wrapped, let us know in the notes section of the check out process, and we’ll be sure to include one.

SALES TAX
Applicable sales tax will be charged on total merchandise, including shipping & handling fees, for orders shipped to: NY, CT, MA, IL and CA.

CHARGING YOUR CREDIT CARD
We do not charge your credit card until we ship your order to you. Orders are subject to verification and acceptance before shipping. We are not responsible for typographical errors.

MULTIPLE SHIPMENTS
If your order is sent in multiple shipments, whether to the same or to different addresses, your credit card will be charged separately for each shipment

SHIPPING POLICY
We offer free UPS ground shipping on all orders over $150 (excluding taxes and shipping) to the continental United States.

We offer shipping via UPS on all domestic orders. Please note that UPS will not deliver to P.O. Boxes. The following charges apply to packages shipped in the continental United States. We ship UPS Worldwide Express for all orders outside of the United States. Actuals costs for international shipping are calculated after you have added items to your cart and filled in the shipping address information on the website.

Service Cost When items will arrive

Service

Cost

When items will arrive

Ground

$15.00

5-7 business days, excluding Saturday and holidays.*

2nd Day Air

$25.00

Arrives in two business days when ordered before 1pm ET, Monday-Friday, excluding Saturday and holidays.*

Next Day Air

$45.00

Arrives next business day when ordered before 1pm ET, Monday-Friday, excluding Saturday and holidays.*

* Please note that Three Day, Two Day and Overnight Delivery refers only to delivery time and not to the time needed to prepare your order. While most orders are ready for shipping within 24 hours of placing your order, some orders take additional time. Please allow 48 hours for processing.
* Shipping times are approximate.
* Business days are Monday through Friday, excluding Saturday and holidays.
*UPS only delivers Monday-Friday, therefore Overnight Delivery shipped on a Friday will arrive on Monday.


INTERNATIONAL SHIPPING

All orders shipped outside of the United States are subject to additional shipping charges based on the end country's taxes, tariffs and duties. These fees are not associated with Alexis Bittar, Inc and are to be paid by the recipient upon delivery.

 
PROCESSING AND DELIVERY TIMES
 
Orders are processed, shipped and delivered Monday through Friday only. Orders are not processed, shipped or delivered on national holidays. All orders placed on Saturday, Sunday or on a national holiday, will be processed the following business day. Order processing time includes item selection, handling, packaging and shipping. While most orders are ready for shipping within 24 hours of placing your order, some orders take additional time. Please allow 48 hours for processing.  All orders placed after 3:00 PM (EST) will begin processing the following business day. We reserve the right to hold orders for verification. All orders billed and/or shipped outside of the continental United States, Hawaii or Alaska must have the same billing and shipping address.

REPAIR POLICY
We will do our best to cover basic repairs and manufacturing defects on any item made by Alexis Bittar, Inc and sold through an authorized Alexis Bittar dealer. All items submitted for repair must be accompanied by a sales receipt.

Lost items are not considered a manufacturing defect. We recommend that you periodically inspect claps and other closures for secure fit. If adjusting is needed, please submit for repair.

We cannot make a single earring to replace a lost mate. We can help you find a replacement pair or similar pair to purchase at full retail price.

Repairs will not be made on items purchased from an unauthorized retailer or when the damage was caused by neglect, accident, alteration, or other factors not due to defects in the workmanship or materials.

Email service@alexisbittar.com with your name, telephone number, order id number (if item was purchased through alexisbittar.com), style number or brief description of the item, where the item was purchased and a description of the problem. It’s helpful if you attach a photo, but not required. We will respond with a return authorization number and instructions on how to proceed. Items returned without a return authorization number or sales receipt from an authorized Alexis Bittar Retailer will not be accepted.

If your item has been manufactured within the last year, there will be no charge for the repair. If your item is older than one year, you will be charged a minimum of $26.95 for basic repairs plus return shipping. Any item that needs to be re-plated, soldered or refurbished will be subject to a cost that will be determined once the item has been inspected by our artisans in our Brooklyn workshop. All repairs are subject to shipping charges.

Please note, because our items are made by hand with specially selected stones and other elements, we cannot guarantee that we will be able to repair your item. If we are unable to repair an item manufactured within the last year, we may suggest a replacement of similar value from the current line.

All repairs are handled by the skilled artisans in our Brooklyn workshop. Please allow 10 to 12 weeks from the date the item is received at our Brooklyn workshop for your repair to be completed.



PRIVACY POLICY

Alexis Bittar, Inc. shares your concerns about the protection of your personal information online. This Privacy Policy describes our practices regarding the collection and use of information through our website, located at www.alexisbittar.com. By using or purchasing any product through this site, you agree to the collection and use of information as set forth in this Policy. If you do not agree to this Policy, please do not use the site. We may update this Policy at our discretion and the most recent version shall be posted on this page immediately.

We will not sell, share or trade any information you supply to us with a third party. Any information we collect is used to provide you with a better shopping experience and to facilitate us in fulfillment operations. From time to time, we may send sale information, product updates, etc. via US mail and/or electronically via email. If you would prefer not to receive these promotional items, you may opt out by clicking unsubscribe on the bottom of our emails or by contacting us at service@alexisbittar.com with "REMOVE" as the subject header.

Alexis Bittar Inc. uses non-personally identifiable information, such as your IP address and the pages that you visit on our site, to help diagnose problems with our site and servers, to administer our site, and to improve site-related services and features. Your IP address and other non-personally identifiable information also may be used to gather broad demographic information and to recognize customer traffic patterns and site usage trends. This information aids us in improving the site navigation, design and features.

We also use "cookies" to collect product and purchase information from the pages you access or visit. This information may be combined with other identifiable personal information. Cookies are bits of information that are automatically stored on your computer. Cookies do not contain any personally identifiable information such as your name, address or any financial information.

 


SECURITY POLICY


All order information sent to AlexisBittar.com is encrypted. We protect your online transactions by using Secure Sockets Layer (SSL) technology. With SSL implemented on both your computer and our server, information sent via the Internet can be trusted to arrive privately and unaltered. However, in order for SSL security to work, you must use an SSL enabled browser. Most browsers (Internet Explorer, Safari, Opera, etc.), version 3.x and later, support SSL.
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