Our corporate office is located at:Alexis Bittar, Inc.
Our flagship store is located at:Alexis Bittar Soho
Hours of operation:
Monday - Saturday 11AM - 7PM
Sunday 12AM - 6PM
We wish we could make it so. However, we can only offer the carefully selected items you see.Can I replace a lost earring?
We can only make and sell pairs. If the style is in stock, you may purchase another pair. Some styles are produced for one season only and will not be available at a later time.If I lose one earring, can I return the other for repair and get a new pair?
If the item is in stock, we'd be happy to send you a new pair at the full retail price plus shipping and handling. For more information, please read our Repair Policy.What is your return policy?
alexisbittar.com will accept items for exchange or return, if the item is returned in new and re-saleable condition within 21 business days from the delivery date of your order. Exchanges will be made on the same item only and will be subject to shipping charges. Once your return is processed, a credit will be issued for the merchandise amount only. We can not refund shipping charges on return items.
For more detailed information, please read our policy page.What is your repair policy?
We will repair any design purchased through AlexisBittar.com. Please email email@example.com for instructions. Please include your name, telephone number, order id number and a brief description of the problem. We will respond with instructions on how to proceed.
If your item has been manufactured within the last year, there will be no charge for the repair. If your item is older than one year, you will be charged $26.95 for the repair and return shipping. Any item that needs to be re-plated, soldered or refurbished will be subject to a cost that will be determined once the item has been inspected. All repairs are subject to shipping charges.
PURCHASED FROM ALEXIS BITTAR BOUTIQUE
Please return the damaged item to one of our Alexis Bittar Boutiques.
Please return the damaged item to the store you originally purchased it from. They will be able to assist you with your repair.
If you have any questions please email firstname.lastname@example.org and we will do our best to help assist you.
We will not sell, share or trade any information you supply to us with a third party. Any information we collect is used to provide you with a better shopping experience and to facilitate us in fulfillment operations. From time to time, we may send sale information, product updates, etc. via US mail and/or electronically via email. If you would prefer not to receive these promotional items, you may opt out via an online form or by contacting us at email@example.com with "REMOVE" as the subject header.
For more detailed information, please read our policy page.Do you offer gift wrapping?
Yes. For a nominal $4.00, we will wrap your item inside our signature logo pouch and wrap it in an Alexis Bittar logo box with ribbon.Is my transaction safe?
All order information sent to AlexisBittar.com is encrypted. We protect your online transactions by using Secure Sockets Layer (SSL) technology.