We will do our best to cover basic repairs or defects on any item made by Alexis Bittar, Inc and purchased from an authorized Alexis Bittar retailer (fees may apply). Restrictions apply. For more information and instructions on how to submit items for repair, please see our policy page
. Product Care
Each piece of our jewelry is hand-crafted and therefore delicate. Please use appropriate care to enjoy our jewelry for a long time.
After each use, gently wipe with a soft cloth and store in a jewelry box.
Please avoid direct contact with water (salt or fresh), excessive perspiration, and chemicals such as chlorine, sulfur, perfume, detergent and lotion. Excessive light, heat or moisture will deteriorate the quality of Lucite, plating on the metal and gemstones. The color of the Lucite and some gemstones may fade if constantly exposed to the sun. Exposing Lucite jewelry to water will cause the paint seal to disintegrate or peel off.
Our collections consist of precious metal (sterling silver) and non-precious metal (brass and base metal) and they are often plated with 18K gold. Some chains you see in our collection are 14K gold-filled. The metal may darken or tarnish with normal wear. We recommend gently wiping the metal surface with a polishing cloth, however, excessive polishing will rub off the plating and is not recommended. Because most of the stones used in our collection are natural gemstones and pearls, they may vary in shape, size and color. Inclusions can be seen in natural stones and is a part of their beauty. Pearls and most gemstones do not stand the force of cleaning agents, polishing cloth or ultrasonic cleaners.